February 2, 2026

To all Pelican Community Members:

You have, by now, received your Pelican Property Welcome Letter along with a link to open a new Homeowner Portal in Appfolio. You will need to completely log out of the Vacasa Appfolio portal to be able to set up your new Pelican Appfolio portal.

Once you’ve logged out of the Vacasa portal, use the link provided in the follow-up email to activate your new Pelican portal. Please bookmark the Pelican Appfolio page so you’ll have easy access to your portal when you need it.  If you still need assistance, please let me know and I will ask Pelican support to help you with access.

Once your Pelican Appfolio is activated, you will need need to set up your payment method with your banking data as that will NOT transfer over to Pelican. If you pay by check, do NOT send any payments to any Vacasa office. Mail them to Pelican Property Management as instructed in your welcome letter. Here is the information again for your convenience:

Bank Bill Pay or Autopayments
If you use autopay or bill pay through your bank, be sure to update your bank with your new Pelican account number and our mailing address. You also have the option to set up autopay directly in the AppFolio portal or make one-time payments as needed.

Pay by Check
For residents who prefer to pay their dues by check, we process these payments at our Pelican Nest located locally in Towson, Maryland. 
Send payments to:
The Name of Your Community
℅ Pelican Property Management
8725 Loch Raven Blvd. Suite 201
Towson, MD 21286
*Don’t forget to include your account number provided on the Welcome Letter in the memo line for smooth processing. 

If you need any additional information, please reach out!

Lisa Monteiro
Pelican Property Management / Support Team Administrator
Main: 410-645-1865, x261
Direct: 302-278-0224